Custom In-Ear Monitors Support

We strive for complete satisfaction in our award winning customer service. Please click on the links below to find solutions to the most frequent customer concerns.

  • FAQs – Find answers to Frequently Asked Questions.
  • Custom In-Ear Monitors Warranty – Please read our complete warranty information.
  • User Guides – Download / browse our user guides or watch our fit video for complete product information and maintenance tips.
  • Contact Us – Our Complete Contact Information.

Tig Pena

Monitor Engineer, Robin Thicke

“I am astounded at the clarity and accuracy of my customs by UE. They have made my job much easier. Also, the level of care has been nothing short of stellar. I know that if I have needs while out on the road, all I have to do is call Mike and Deano and it's handled. I can't say enough...”


“Before I got my Ultimate Ears, it was extremely hard to hear my voice in its soft register over all the instruments. I ended up having to push all of the notes very hard in order to hear myself, and it changed the charm of the songs intensely…. I would say without a doubt having Ultimate Ears aided my progression from a beginner, moderate performer, into a fully confident, professional live act. Thanks for that.”