Custom In-Ear Monitors Support

We strive for complete satisfaction in our award winning customer service. Please click on the links below to find solutions to the most frequent customer concerns.

  • FAQs – Find answers to Frequently Asked Questions.
  • Custom In-Ear Monitors Warranty – Please read our complete warranty information.
  • User Guides – Download / browse our user guides or watch our fit video for complete product information and maintenance tips.
  • Contact Us – Our Complete Contact Information.

Tig Pena

Monitor Engineer, Robin Thicke

“I am astounded at the clarity and accuracy of my customs by UE. They have made my job much easier. Also, the level of care has been nothing short of stellar. I know that if I have needs while out on the road, all I have to do is call Mike and Deano and it's handled. I can't say enough...”

James Gebhard

Front of House Engineer, The Killers

“Why on earth would a Front of House engineer want a set of molded UE-10 monitors??? Well, my UE-10's allow me to hear EXACTLY what is happening , so much so, I can happily stand there and mix a show on them. For me they are far better than any near field monitor you could possibly use in a live situation as the clarity is unreal.”