Custom In-Ear Monitors Support

We strive for complete satisfaction in our award winning customer service. Please click on the links below to find solutions to the most frequent customer concerns.

  • FAQs – Find answers to Frequently Asked Questions.
  • Custom In-Ear Monitors Warranty – Please read our complete warranty information.
  • User Guides – Download / browse our user guides or watch our fit video for complete product information and maintenance tips.
  • Contact Us – Our Complete Contact Information.

Brian Evans

Monitor Engineer, Mariah Carey

“My Ultimate Ears' SuperFi 5 Pro earphones save me when I'm surrounded by pure chaos when all I want to do is be alone with the music I love, without hearing ANYTHING else.”

Glenn Sarangapany

Birds of Tokyo

“With Ultimate Ears I feel like every nuance of my performance is being extracted from my keyboards and injected directly into my brain. Now that's badass!”