Custom In-Ear Monitor Troubleshooting

What type of issue are you having with your Custom In Ear Monitor

Fit and Comfort

Please use our new interactive Custom In-Ear Monitor Fit Tool to help us identify the areas that may be causing your discomfort.

Ultimate Ears by Logitech wants you to have the best experience possible when using our products. Our Custom In-Ear Monitors are hand made and uniquely molded to your ears, so fit issues may occur. If your Custom In-Ear Monitors do not fit properly, you will experience loss of sound and perhaps some discomfort that will shorten the time you will be able to listen to your music.

Audio Quality

If you are experiencing intermittent sound loss and/or loss of audio in the bass frequencies, please use our step-by-step Technical Troubleshooting Guide to resolve the issue.

If your molds or housings are cracked, download and fill out this RMA Form and send it to Ultimate Ears for repair.
Download RMA Form.

Andy Ebert

Monitor Engineer, Adam Lambert, STP

“When I first mixed in ears I started with molded walkman earphones and went through all sorts of other IEM from different manufacturers. When I bought my first pair of Ultimate Ears UE-5's, I was blown away by their sound and performance. Some months later I started working with UE-7's and was surprised that Ultimate Ears was able to top that experience. They rock! I've used Ultimate Ears ever since and haven't heard anything better yet. Their service and support is excellent.”

Paul Bostic

Monitor Engineer, Alice Cooper

“...Amazing products, engineers and a support staff that goes the extra mile with pleasure makes choosing Ultimate Ears a very easy decision for any professional.”