Custom In-Ear Monitor Troubleshooting
What type of issue are you having with your Custom In Ear Monitor
Fit and Comfort
Please use our new interactive Custom In-Ear Monitor Fit Tool to help us identify the areas that may be causing your discomfort.
Ultimate Ears by Logitech wants you to have the best experience possible when using our products. Our Custom In-Ear Monitors are hand made and uniquely molded to your ears, so fit issues may occur. If your Custom In-Ear Monitors do not fit properly, you will experience loss of sound and perhaps some discomfort that will shorten the time you will be able to listen to your music.
If you are experiencing intermittent sound loss and/or loss of audio in the bass frequencies, please use our step-by-step Technical Troubleshooting Guide to resolve the issue.
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