Custom In-Ear Monitor Troubleshooting

What type of issue are you having with your Custom In Ear Monitor

Fit and Comfort

Please use our new interactive Custom In-Ear Monitor Fit Tool to help us identify the areas that may be causing your discomfort.

Ultimate Ears by Logitech wants you to have the best experience possible when using our products. Our Custom In-Ear Monitors are hand made and uniquely molded to your ears, so fit issues may occur. If your Custom In-Ear Monitors do not fit properly, you will experience loss of sound and perhaps some discomfort that will shorten the time you will be able to listen to your music.

Audio Quality

If you are experiencing intermittent sound loss and/or loss of audio in the bass frequencies, please use our step-by-step Technical Troubleshooting Guide to resolve the issue.

If your molds or housings are cracked, download and fill out this RMA Form and send it to Ultimate Ears for repair.
Download RMA Form.

Bryan Beck

Monitor Engineer, Train

“I been using UE for 6 years and my oldest pair still fits great and sound like the day I got them. Over the years I have upgraded to the triple drivers and the ambients with the different artist I have worked with. I love the way UE is always improving their products based on artists' needs.”

Marcus de Palma

Monitor Engineer

“The SuperFi 5 Pros are hands down the best sounding generic in-ear monitors I have ever heard. Talk about true sound! Wow! The SuperFi 3 Studios are the most amazing sounding single-driver in-ear monitor out there. Some of the competition has good clarity on the high end and some have a nice full low end response. But no other single driver in-ear monitor out there has both the clarity and fullness that the Studios have. They are the best sound for the price available. For 3 years I've used my UE-7's and nothing else. I recently was upgraded to the new UE-7's and they sound even better than my old ones. I didn't think that would be possible, but Ultimate Ears has it again!”