Custom In-Ear Monitors Warranty


ULTIMATE EARS CUSTOM PRODUCT LIMITED WARRANTY

Ultimate Ears provides a limited warranty against poor fit for all Ultimate Ears Custom Products for a period of thirty (30) days from the original shipping date.  Material defects or workmanship in either the external shell or the internal components are covered for a period of one year from the original shipping date.  Damage or breakage due to use contrary to Ultimate Ears instruction, ordinary wear and tear, misuse, abuse, negligence, accident, unauthorized repair, acts of God, or modification of, or to any part of the Product is not covered by the warranty, nor is the cord.  Replacement cords are available in a variety of lengths and colors.  Ultimate Ears Custom Products can be repaired if necessary.  Repair estimates are available upon request. If you need to return your Ultimate Ears Product for warranty service or repair, complete an RMA form  and follow the instructions. The product freight must be prepaid and insured.
Send to:

Ultimate Ears
3 Jenner Street, Suite 180
Irvine, CA 92618
ultimateears.com

Please provide as much detail as possible regarding the problem you are experiencing.  Also provide return shipping and contact information.  Warranty repairs will be returned to you at no charge via ground transportation.

For products purchased outside of the United States, return to your dealer or authorized service center.

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER.  ULTIMATE EARS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT OR RESULTING FROM THE USE OR UNAVAILABILITY OF THIS PRODUCT, EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS HEREBY DISCLAIMED.  THIS WARRANTY SUPERCEDES ALL OTHER WARRANTIES ASSOCIATED OR INCLUDED WITH THIS PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.  This warranty give you specific legal rights, and you may have other rights which vary from state to state.


Paul Bostic

Monitor Engineer, Alice Cooper

“...Amazing products, engineers and a support staff that goes the extra mile with pleasure makes choosing Ultimate Ears a very easy decision for any professional.”

Brian Evans

Monitor Engineer, Mariah Carey

“My Ultimate Ears' SuperFi 5 Pro earphones save me when I'm surrounded by pure chaos when all I want to do is be alone with the music I love, without hearing ANYTHING else.”