Custom In-Ear Monitors Support

We strive for complete satisfaction in our award winning customer service. Please click on the links below to find solutions to the most frequent customer concerns.

  • FAQs – Find answers to Frequently Asked Questions.
  • Custom In-Ear Monitors Warranty – Please read our complete warranty information.
  • User Guides – Download / browse our user guides or watch our fit video for complete product information and maintenance tips.
  • Contact Us – Our Complete Contact Information.

Sean Foreman


“Ultimate Ears are perfect. I love how they fit in my ears along with how they can be personalized to my every need. Ever since our manager introduced us to Ultimate Ears our show has changed for the better. I can't imagine what our show would be like without UE.”

Andy Ebert

Monitor Engineer, Adam Lambert, STP

“When I first mixed in ears I started with molded walkman earphones and went through all sorts of other IEM from different manufacturers. When I bought my first pair of Ultimate Ears UE-5's, I was blown away by their sound and performance. Some months later I started working with UE-7's and was surprised that Ultimate Ears was able to top that experience. They rock! I've used Ultimate Ears ever since and haven't heard anything better yet. Their service and support is excellent.”