Custom In-Ear Monitors Support

We strive for complete satisfaction in our award winning customer service. Please click on the links below to find solutions to the most frequent customer concerns.

• FAQs – Find answers to Frequently Asked Questions.
• Custom In-Ear Monitors Warranty – Please read our complete warranty information.
• Custom In-Ear Monitor Troubleshooting – If you need a repair or a fit adjustment for your Custom In-Ear Monitors - please let us know.
• User Guides – Download / browse our user guides or watch our fit video for complete product information and maintenance tips.
• Contact Us – Our Complete Contact Information.

Carmel Dean

Musical Director, American Idiot

“I am a great fan of Ultimate Ears. Everyone in our onstage band wears them! They provide the best sound quality possible for us to be able to hear ourselves rocking out 8 times a week to Green Day's explosive, vibrant music, and on top of that, allow me to hear the nuances of the 19 vocalists on stage. This is the first show I've done wearing Ultimate Ears, but it certainly won't be my last!”

Charlote Martin

“I'm so honored to be an Ultimate Ears’ artist. My ears have changed how I play my live shows!”